E-mail: sales1@megasourceel.com Tel: +86-755-83690382
FAQ
A. Purchasing:
How could I buy the products I need if there is no price in the website?
Buyers need to send required product details to us via e-mail or Chat with us on SKYPE, and then we will provide reasonable offer as requested.
How long will you get a reply from us?
Buyers will get a reply within 24 hours.
B. Payment :
What are the terms of payments you offer?
Retails for full payment,Wholesale for T/T ,30% deposit,70% received before shipment. We accept payment of T/T, Paypal and cash etc.
How to apply refund?
Once the PI has been confirmed and your ordered goods are ready, a refund will not be availible for a canceled order. But we will refund to you in time the case that we could not offer the products required, due to the shortage or unavailability.
C. Shipment
How long will it take to deliver goods?
We will ship the goods according to the confirmed delivery time. And we will provide you the tracking number the next day after the goods are dispatched.
D. After-sale service:
What about the warranty you offer?
We provide 12 months warranty for products .
There is no warranty if:
(1). Man-made damage;
(2). The products have been used already;
(3). Our label or protective film is broken.
How long will you take to deal with the returned goods?
We will provide the first feedback within 5 working days.
Reminder:Before your installation, please check both appearance and function of the products, then install to the machine, any damages caused by un-professional installation is out of our responsibility.
If the products you received are defective or faulty, please let us know immediately, and return back to us within 7 days. we can change the defective products for the buyers free of charger.
CONTACT US
Mega Source Elec. Limited
Contact:Tara Chan
Tel:+86-755-83690382
Email:sales1@megasourceel.com
Url:
www.megasourcetech.com
Add:22B FuHongGe , FuXingGardenBuilding,FuXing Rd,FuTian Dist. Shenzhen 518031